Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide when you submit an inquiry ticket or contact our export division:

• Contact Data: Name, official business email, phone number, and WhatsApp ID.
• Business Data: Company name, registration location, and target destination port.
• Inquiry Data: Product specifications, volume requirements, and custom packaging needs.

2. How We Use Your Information

The information we collect is used exclusively for B2B commercial operations:

• Processing batch pricing requests and issuing official quotations.
• Coordinating logistics and Dangerous Goods (DG) compliance documents.
• Providing technical updates on carbon yield and production slots.
• Improving our manufacturing schedules based on global demand trends.

3. Data Security

Fenghuo Energy implements robust technical and organizational measures to prevent unauthorized access or disclosure of your business data. Our factory database is monitored to ensure the confidentiality of our supply contracts and client specifications.

4. Third-Party Sharing

We do not sell or lease your data to marketers. We only share necessary information with trusted partners for order fulfillment:

• Shipping Lines: Port-of-entry coordination and container booking.
• Testing Agencies: Independent lab verification (e.g., CNAS, SGS) when requested.
• Customs Brokers: Filing MSDS and DGM export certifications.

5. Cookies & Analytics

We use basic analytical cookies to understand website traffic patterns. This helps us optimize the user experience for our international distributors. You can manage cookie preferences through your browser settings.